Bhavish Aggarwal-led Ola Electric has received yet another show-cause notice from the Central Consumer Protection Authority (CCPA). In a December 5, 2024, exchange filing, the company disclosed that the CCPA has requested additional documents and information following its earlier response to the authority. Ola Electric said that it has received an email dated December 4, 2024 from the CCPA.
The company received a show cause notice from CCPA on October 7, 2024 for “alleged violation of consumer rights, misleading advertisement and unfair trade practices”. The company then said that it has resolved 99.1 per cent of the complaints out of 10,644 complaints received from CCPA.
Here’s what Ola Electric said in its exchange filing
The company said: “With reference to our previous intimation to the exchange dated October 07, 2024 and October 21, 2024, regarding the intimation of Show Cause Notice received by Ola Electric Mobility Limited (“the Company”) from the Central Consumer Protection Authority (“CCPA”), we would like to inform you that the Company has received further communication from the CCPA via email dated December 04, 2024, seeking additional documents and information in relation to the previous response submitted by the Company.”
It further stated that “The CCPA has provided a timeline of 15 days from the date of email communication for the Company to submit the response in respect of seeking additional documents and information. The Company will ensure a timely response within the specified timeframe.”
Ola Electric faces investigation
In November this year, the regulatory authority asked the Bureau of Indian Standards to conduct a detailed investigation over its consumer complaint redressal practices. In an earnings call last month, CEO Bhavish Aggarwal said that the complaints were mostly for “minor” issues. He said “Two-thirds of it actually are just minor issues like loose parts or customers unfamiliar with the software used”.
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