Adani Electricity Mumbai Recognised as No. 1 Utility Company by Ministry of Power

Adani Electricity Mumbai Limited (Adani Electricity) has been recognized as India’s premier power utility by the Ministry of Power (MoP), excelling in two independent assessment areas: Performance Excellence and Customer Service Excellence. The company announced this achievement in a statement on Friday.

Top Ratings and Recognitions

For the third consecutive year, Adani Electricity has secured the top position in the 13th Integrated Rating Exercise by Power Finance Corporation (PFC). Additionally, REC awarded Adani Electricity an A+ grade, the highest rating, in the Consumer Service Rating of DISCOMs (CSRD) Report for FY 2023-24. These recognitions reaffirm Adani Electricity’s leadership in consumer service delivery.

About the Ratings

The Integrated Rating and Ranking of Power Distribution Utilities by PFC, under the Ministry of Power, serves as India’s primary evaluation of utilities’ financial and operational performance. It assesses utilities based on Financial Sustainability, Performance Excellence, External Environment, and other crucial operational factors.

The CSRD report, now in its fourth edition, focuses on consumer service excellence by evaluating utilities across critical areas such as Operational Reliability, Connections and Other Services, Metering, Billing and Collections, and Fault Rectification and Grievance Redressal. “This encourages utilities to continually enhance customer satisfaction,” the statement read.

Adani Electricity’s Achievements

Serving over 3 million consumers in Mumbai, Adani Electricity is among only six DISCOMs nationwide to earn an A+ rating in the CSRD report. The company notably excelled in Operational Reliability and Grievance Redressal, underscoring its exceptional consumer responsiveness. Adani Electricity’s innovative approach includes achieving 100% compliance with timely outage alerts and facilitating over 87% of digital bill payments.

In the Integrated Rating Exercise, Adani Electricity demonstrated outstanding financial management, robust debt service coverage, and operational efficiency, positioning itself as India’s most financially robust utility.

Impact on Mumbai Residents and National Benchmarks

For Mumbai residents, these recognitions guarantee services from India’s most financially sound and customer-centric utility, resulting in fewer outages, quicker grievance resolution, transparent billing, and convenient digital payment systems. At a national level, Adani Electricity’s achievements set new benchmarks, illustrating how strong financial management and customer-focused services can drive India’s power distribution sector towards greater reliability, efficiency, and sustainability.

Statements from Leadership

“Being recognized as India’s leading utility in both financial sustainability and customer service excellence is both humbling and a source of immense pride,” said Kandarp Patel, Managing Director of Adani Electricity Mumbai Limited. “These recognitions are significant because they underline our commitment to Customer Delight. We understand electricity is integral to everyday life, empowering individuals, communities, and businesses. As we continue our journey, we remain dedicated to adopting cleaner energy sources, innovating our services, and setting higher benchmarks. Our mission is clear: to deliver excellence, foster trust, and actively contribute to a greener and brighter energy future for India.”

Adani Electricity’s commitment to reliable, sustainable, and customer-focused power solutions continues to drive its success and impact on the community and the nation.